Many Financial Brokers are now starting to turn their attention towards 2015 and as part of this, some are reviewing their marketing material.
There are probably two ways to approach this. The first is to appoint a marketing professional (cough, cough – such as myself!) to remove the headache and to deliver the particular project for you. The alternative approach is to roll up the sleeves, write the content and arrange the design and production yourself. Irrespective of which path you decide to follow, I suggest that one of the main determinants of success is the quality of the brief that you give to anyone who you engage in this process, such as a consultant, a graphic designer, advertising or PR agency etc.
This might not appear to be the most exciting topic in the world, but if you don’t want to waste your marketing budget, it’s a really important process to get right. So what should a strong marketing brief contain?
First of all, you need to set out in crystal clear fashion what are the objectives of the particular marketing project. Are you looking to raise brand awareness, to sell a product or to educate etc.? Don’t assume that any 3rd party involved in the process will instinctively know what you trying to achieve. Instead, remove any doubt and set out clearly your objectives.
Who are you trying to reach with your marketing communication? Think about this across a range of demographics;
- Males or Females
- Age groups
- Geographical areas
- Socio-economic groups
- Occupational groups or sectors of the economy
The clearer you are about who your communication is aimed at, the better the chances of it actually getting picked up and noticed by that group. Because people will engage with it if they believe that it is specifically aimed at them.
Tone of voice
Think through the tone of voice that the audience are likely to best connect with. Should the communication be written in corporate style language or should it be written in informal “folksy” language? This needs to be considered carefully as the wrong tone of voice will immediately alienate the audience.
Their current perceptions of the product or service
It is always a good idea to capture the current perceptions of the product or service that is being marketed among the target audience. If you can clearly demonstrate that you know what the audience think of your product today and build your message from this position, this will help to build your audience’s engagement.
The desired perception of the product or service
This is where are you trying to get to. Is it a position of the audience seeing improvement, in building greater levels of trust, in seeing you as the best in the marketplace? Be realistic about your desired perceived positioning and then capture it clearly so that everyone understands where you’re trying to move the audience to.
Clarify the benefits of the product or service
These are obviously required, but spend time capturing these in detail. There may be an “angle” in one of the more obscure benefits that a creative person might spot as a great hook for your target audience. So list these out and explain in detail why the target audience values the benefits.
First of all and similar to the tone of voice, some design styles will land better with your target audience that others, so clearly identify whether you are looking for a sophisticated, corporate design or something less formal and potentially even humorous for example.
The other area to consider in relation to design is the linkage back to your own brand. Provide all of the necessary assets – your logo and contact details are obvious ones. But also provide any colour schemes that you generally use and of course if you actually have brand guidelines, provide these.
The next question to consider is what you want your audience to think and feel as a result of your communication. Should they be enlightened? Should they be scared by some stark facts you’ve put out there? Should they be questioning their existing approach to the problem at hand, maybe questioning the approach that they are currently taking to their investment portfolio?
Calls to Action
And finally, what do you want the audience to do? Are you aiming that they will ring you, or visit your website or download some information? Maybe you’re looking for them to sign up to a newsletter or other communication? It’s really important to be crystal clear in your call to action, to give yourself the very best chance of success.
These are the areas that will make up a very strong brief for a 3rd party working on your behalf. Put the time into getting the brief right, it will pay back many times over in the long run.